Creative Cumulus


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Creative Cumulus – A Marketing Focussed Gold Club

Speaker: Graeme Beever - Insight6

Customer Success Workshop - Initiate your 2020 CX plan for customer success

Meeting: Friday, 13th March from: 9.30am - 11.45am

Creative Cumulus has two aims:

To provide small & medium sized business with the fundamentals of sales & marketing To look at trends and best practices that will impact on business results.

And secondly to work collectively within the club to nurture a collaborative and supportive approach from which we can learn from each other to enhance personal and business growth.

What do we offer?

The Creative Cumulus club offers a clinic style approach to help businesses with any marketing queries or problems they need answers to. During each meeting a selected specialist will have 45 minutes to present a solution on a chosen topic. Following their interactive hour there will be 45 minutes to discuss the chosen topic, apply it to each other’s business and discuss past and future marketing fundamentals.

Speaker: Graeme Beever - Insight6

Customer Success Workshop - Initiate your 2020 CX plan for customer success

How to develop a customer experience strategy for your business

This workshop will give you a flavour of where to start and what's important when you consider how to develop a customer experience strategy for your business, understanding why it's important and what your customers need to connect with your business in a positive way.

In this session you will:

  1. Learn why you will need to make customer experience a priority and fast!
  2. Learn some of the key steps needed to ensure customers will engage with your business and set you apart from your competitors.
  3. Develop a clear understanding of CX to help drive retention of your existing customer base and engage new customers.
  4. Initiate your 2020 CX plan for customer success.

What to expect

Attendees will not need to do any preparation for this meeting. They will be sharing feedback from their own businesses, learning from others and taking away some practical tips on how they can implement the best strategy for their business.

About Graeme

“If we don’t take care of our customers – someone else will.” A quote I learned at one of my first jobs that still rings true today.

Before joining the insight6 team I worked for a diverse range of customer centric businesses, most recently with Apple and Tesla (yes, I like cars and gadgets!) They have enabled me to best understand all the key things that go into delivering memorable customer experiences and I would love the opportunity to share this with you.

At insight6 we are passionate in helping identify the CX opportunities you may (or may not) know about. We will partner with you to help understand your teams, customers and business needs. We may even uncover some things you thought you knew!

Using our icx6 model I can facilitate training and team development, help explore customer journey mapping, gather online feedback, run focus groups and gather customer insight data through our team of CX Researchers (you may know them as mystery shoppers). With all of these services I am sure we can help identify how to grow the promoters of your business and increase your revenue.

We have helped over 1,200 businesses nationwide improve their Customer
Experience so far. If you would like to find out how I can help you retain loyalty, reduce costs and increase profits then please feel free to get in touch.

Graeme Beever - Insight6
Customer Experience Director
Customer Experience (CX) specialists
T. 07802 210 242
E. This email address is being protected from spambots. You need JavaScript enabled to view it.
Li. https://www.linkedin.com/in/graemebeever/
W. https://www.insight6.com/region/berkshire/

Watch out for more details on each month with special invitations for key guest to answer your questions on each topic. If we have not covered something you would like to learn more about then please contact us.

  • 3rd April - Content v’s SEO in 2020 with Simon Dawson from Silky Ocean Studios
  • 8th May - Design & content for outstanding Email Marketing campaigns - Speaker TBC
  • 12th June - How to create creative designs with Canva - Speaker TBC
  • 18th July - Personal Branding with Rose Murphy

The meeting will be held at:

Where: Tasting House, 30a Chain Street, Reading, Berkshire, RG1 2HX

We are located in Chain Street, Reading.  From Broad Street, look for the Cath Kidstson shop and walk down the side street towards Minster Street (side entrance to John Lewis) and we are on the right.

On: Friday, 13th March
From: 9.30am - 11.45am

Cost: £13 Members (discount will be automatically deducted at the checkout) to cover refreshments and room contribution.  Non-members £18

Refreshments: includes, Tea, Coffee and a choice of bacon, sausage or egg bap

Meetings: The club meets every second Friday of the month at the Tasting House from 9:30am to 11:45am.

Our Club is run by: Julie Genney, Wendy Schrier and Andy Steer

You can also follow us on

Twitter: https://twitter.com/BBGClubs
Facebook: https://www.facebook.com/groups/382248401919200/
Linkedin: https://www.linkedin.com/groups/6528194

Event Properties

Event Date 9:30 am 13-Mar-20
Event End Date 11:45 am 13-Mar-20
Capacity 20
Cut off date 9:00 am 13-Mar-20
Individual Price £18
Location Tasting House
We are no longer accepting registration for this event

Location Map